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JOB SUMMARY

Tolerance Masters Inc. is a precision machine shop located in Circle Pines, MN. We specialize in the manufacturing of close-tolerance flight safety and critical performance machines parts and sub-assemblies.

We are seeking a skilled and detail-oriented IT Support Specialist to join our team. The IT Support Specialist is the go-to person for technical support across the company. This role provides hands-on assistance with desktop systems, software, network connections, and other critical tools that support both the front office and production floor. You'll help keep our systems running so the machines can keep cutting.


RESPONSIBILITIES

Provide first-level technical support for users (hardware, software, network, and peripheral issues)

Troubleshoot Windows-based PCs, printers, mobile devices, and common office software

Maintain and support Office 365 accounts, email, and file sharing

Set up and configure new user workstations, user accounts, and system access

Assist with basic network maintenance and troubleshooting (Wi-Fi, cabling, switches)

Support manufacturing systems such as ERP/MRP software (e.g., JobBOSS, ProShop, Epicor)

Assist with CNC machine connectivity (DNC systems, shop-floor PCs, wired/wireless connections)

Monitor backups and basic security tools (antivirus, Windows updates, etc.)

Maintain inventory of IT assets and manage basic documentation

Work closely with production, engineering, and admin teams to understand and resolve tech issues


REQUIREMENTS

Associate's degree in information technology, computer science, or equivalent experience

Solid understanding of Windows OS and Microsoft 365 environment

Good troubleshooting and communication skills

Comfortable supporting users in both office and shop environments

Basic knowledge of networking (TCP/IP, DNS, DHCP, etc.)

Able to lift/move equipment and work in various parts of the facility


PREFERRED BUT NOT REQUIRED

Experience in a desktop support/help desk role

Familiarity with ERP/MRP systems

Knowledge of DNC systems or machine-to-network communication

CompTIA A+ or similar IT certifications


WORKING ENVIRONMENT

Work is performed primarily in a manufacturing environment; moderate to high levels of dirt, noise, vibrations, equipment movement hazards, fumes, chemicals/solvents, and electrical hazards. Personal Protective Equipment (PPE) such as safety glasses, safety shoes, hearing protection, etc. is to be worn as applicable throughout the entire shift.


BENEFITS:

Health and Dental Insurance

Health Savings Account

Life Insurance

Paid Time Off

401(k) with matching

Holiday Bonus



Reference : IT Support Specialist jobs

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Published at 25-04-2025
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