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Red Label Enterprises is seeking a passionate and customer-oriented Customer Service Representative to join our dynamic team in sunny California! In this role, you will be the face of our brand, providing exceptional support to our valued customers and ensuring their complete satisfaction.

About Red Label Enterprises:

Red Label is a full-service marketing, sales and promotions agency that helps our faithful clients expand their brand reach. We specialize in increasing customer acquisitions for our clients. We work with mostly government clients, medium size businesses and fortune 500 companies. We are committed to delivering outstanding services, and our customer service department plays a vital role in achieving this goal.

Key Responsibilities:

Provide exceptional customer support:

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Actively listen to customer concerns and effectively resolve issues.
Build strong rapport with customers and foster long-term relationships.
Identify and escalate complex issues to appropriate departments for resolution.

Process customer orders and transactions:

Accurately process orders, manage returns, and handle refunds.
Ensure timely and accurate order fulfillment.
Maintain accurate customer records in the CRM system.

Contribute to continuous improvement:

Provide feedback on customer interactions and identify areas for process improvement.
Participate in team meetings and contribute to brainstorming sessions.
Stay informed about product knowledge, company policies, and industry best practices.

Maintain a positive and professional demeanor:

Represent the Red Label brand with enthusiasm and professionalism.
Maintain a positive and helpful attitude at all times, even in challenging situations.
Contribute to a positive and collaborative team environment.

Qualifications:

Proven customer service experience: Minimum [0] years of experience in a customer-facing role, preferably in a call center or retail environment.
Excellent communication skills: Strong written and verbal communication skills, with the ability to articulate information clearly and concisely.  
Strong interpersonal skills: Ability to build rapport with customers, actively listen, and effectively resolve conflicts.
Problem-solving skills: Ability to analyze situations, identify root causes, and implement effective solutions.
Technical proficiency: Proficient in using computers and various software applications, including CRM systems, ticketing systems, and Microsoft Office Suite.
Strong work ethic: Highly motivated and results-oriented with a strong work ethic and a commitment to exceeding customer expectations.
Adaptability and flexibility: Ability to thrive in a fast-paced environment and adapt to changing priorities.

Benefits:

Competitive salary and benefits package:

Competitive salary commensurate with experience.
Comprehensive benefits package including medical, dental, and vision insurance.
Paid time off (PTO) and holidays.  
401(k) retirement plan with employer matching contributions.
 
Growth and development opportunities:

Opportunities for professional growth and advancement within the company.
Ongoing training and development programs to enhance your skills.

Positive and supportive work environment:

Collaborative and supportive team environment with a strong emphasis on employee engagement.
Opportunities to contribute to the success of the company and make a real impact.

To Apply:

Please submit your resume and cover letter to [[email protected]]. In your cover letter, please highlight your relevant experience and explain why you are a strong candidate for this position.  

Join the Red Label Team Today!  

We are an exciting and growing company with a strong commitment to customer satisfaction. If you are a passionate and customer-oriented individual with a desire to succeed, we encourage you to apply for this rewarding opportunity.
Reference : Customer Service Representative - Join the Red Label Team in California! jobs

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Published at 09-01-2025
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