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Responsibilities :
1. General Duties :
- Handle inbound customer service calls from different Fortune 500 companies.
- Serve as the initial point of contact for banking inquiries, retail, commercial, and online banking concerns.
- Address issues related to bank cards, fraud, forgery, identity theft, policy, and procedural questions.
- Provide support for existing and prospective clients through inbound calls.

2. Specific Expectations :
- Resolve customer concerns across a variety of services, including home improvement, cruise lines, amusement parks, and electricity companies.
- Perform administrative tasks, which may involve updating records and handling client issues accurately and efficiently.

3. Requirements :
- A 1099 position; candidates choose their own hours post-certification.
- Must have a laptop or desktop computer (PC requirements include Windows 10 or 11), a USB hardwired headset, and a physical hard phone connected to a modem.
- Background check required ($30 fee, valid for 3 years).

4. Pay and Structure :
- Pay is hourly, generally between $10-$15 per hour, depending on the specific company and role.
- Certification course is provided for free, after which agents can begin working.
- Payments are issued on the 15th and last day of each month, minus an administrative fee.

5. Additional Notes :
- The role is designed for flexibility, making it suitable for stay-at-home parents, college students, business owners, and individuals seeking a second or part-time




Reference : Inbound Customer Service Agent jobs

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Published at 02-11-2024
Viewed: 62 times