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Main Duties & Responsibilities
Work with clients to deploy Cybersecurity services including :
Sentinel One EDR
FortiEDR
FortiSIEM
FortiSOAR
Qualys (Network scanners and Cloud Agents)
Mimecast
Microsoft Sentinel, Azure & Entra
CybSafe training platform
Monitor the health of cybersecurity infrastructure
Respond to client support queries
Identify potential service issues
Assist in the development, handover and documentation of new services and the transition

Person Specification
Practical IT support experience, covering desktop, server and networking skills
Customer service experience e.g. 1st/2nd level support on a Technical Service Desk.
Understanding of Cybersecurity issues: latest developments, risks and research solutions.
Customer-service oriented with a problem-solving attitude.
Reference : Technical support engineer jobs

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Published at 17-09-2024
Viewed: 35 times