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We are looking for a Business Support Officer that will provide an efficient and comprehensive business support service. You wil alsowork within the Looked After Children Team supporting the Life Long Links project. Full time 37 hours per week working from the Team base in Pease House. General administration to support officers working in the Life Long Links Project

MAIN DUTIES/RESPONSIBILITIES

To undertake a range of administrative tasks including managing your own emails, copying, scanning, faxing, archiving, post, answering the telephone and taking messages.
Copy typing from notes, including completing standardised templates.
Provide telephone cover and assistance for other teams as required.
To provide basic facilities management – setting up rooms for meeting ensuring the required equipment and resources are available and assisting attendees.
Undertake the co-ordination of public information and literature, ensuring stock levels are maintained and in date.
To carry out routine invoicing, creating purchase orders (including orders for non-routine items), handling of petty cash and taking payments.
To take notes at meetings.
To be the dedicated Printer champion for the department, ensuring that stock levels are maintained, reporting faults and ensuring maintenance of the printers.
To provide a reception facility, acting as the first point of contact, dealing with enquiries, ensuring that they are dealt with effectively and efficiently including responding to direct queries.
To be responsible for goods receipts, invoice coding, and dealing with associated queries. To monitor, authorise and audit financial processes and undertake relevant financial monitoring.
To be responsible for inputting and updating records both manually and electronically on multiple systems, including extracting required information.
Carry out audit and quality control of data input.
To deal with enquiries by telephone and face to face and ensure that they are dealt with effectively and efficiently, e.g. answering queries that require an understanding of the situation and an appropriate response, signposting and taking messages where appropriate. This may include dealing with enquiries outside of the office environment including promotions, events and court preparation.

The candidates must have:

Experience & Knowledge

Understanding of computer systems and competency in Office Applications e.g. MS Word/Excel and office packages.

Previous clerical experience and knowledge of clerical systems and procedures.

Experience of dealing with enquiries from a range of people.

Experience of taking accurate notes of meetings.

Reception/telephone experience.

Skills

Ability to apply accurate literacy and numeracy skills to include spelling, grammar, punctuation, percentages and decimals.

Ability to organise own work with minimum supervision.

Ability to work on own initiative as well as part of a team.

Ability to work to a high degree of accuracy with attention to detail.

Ability to communicate both orally and in writing to a range of audiences.

Able to deal confidently with members of the public, colleagues, members and external organisations.

Able to deal with invoices in accordance with council procedures and carry out relevant audit requirements.

Ability to take verbatim notes.

Personal Attributes

Flexibility, willingness and motivation to expand knowledge and experience.

Ability to maintain confidentiality.

Special Requirements

Some posts may involve working in establishments that deal with vulnerable clients and as such applicants must be capable of working in this type of environment.

The ability to communicate at ease with customers and provide advice in accurate spoken English.

Capable of independent travel to carry out the requirements of the post.

Emotional resilience in working with challenging behaviours and attitudes to use of authority and maintaining discipline.

Pay rate: £12.38 p/hr
Reference : Business Support Officer jobs

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Published at 18-08-2024
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