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Lifeline Services is a busy response service with our officers providing emergency help if required until the other services or relatives can be organised. Our service works 365/24/7 supporting approx 3000 clients across Darlington and the surrounding areas to remain independent and reassured that they are able to get help at the touch of a button. You will be based at our central office and your duties will include responding to clients in their own homes, various administrative duties and computer input. The installation, checking and demonstration of technology and low level adaptations would also be an integral part of your duties. You will need to have a caring, calm and discrete personality, be flexible and reliable with the ability to communicate effectively both orally and in writing.

You must have experience of working with older, more vulnerable or chaotic people and preferably have a First Aid certificate, although full training will be given. You must have a clean driving license although you do not need a vehicle as we have a fleet available for your use when on duty.

You must be willing to work weekends and evenings, those who are unable to work flexibly on a 24/7 rota need not apply. Our current shifts are as follows: Monday to Sunday Dayshift 07:30-15:45 Backshift 15:30-21:30 Nightshift 21:30-07:30

MAIN DUTIES/RESPONSIBILITIES:

1. Respond to emergency calls, conduct dynamic risk assessments and give emergency help including responsive care and emergency First Aid including Defib and CPR as required.
2. Deliver support in a way that maintains personal dignity and ensures an individual’s safety and independence within their home environment.
3. Referring to other services or relatives as required and recording appropriately any actions taken
4. Provide a sympathetic and supportive response to our customers and their families during times of illness, hospitalisation or bereavement.
5. Provide help (not nursing) to clients for short term periods until arrangements can be made for relatives/or other agencies to take over.
6. Respond to calls relating to equipment failure, housing management, home security, activation of smoke and fire alarms (including resetting), lock outs or access for planned works.
7. Undertake clerical and administrative duties including data inputting, filing of information, recording calls received/attended, actions taken, and records are up to date ensuring records are up to date to facilitate the seamless of both response and scheme services
8. Ensure that clients, colleagues, management and the control room have the most current information they need to respond to calls and attend a person’s home both in and out of hours.
9. Consult and liaise with appropriate colleagues/agencies to share any relevant concerns and attend any MDT or similar meetings, maintaining accurate records of actions taken.
10. To encourage the use of technology, be skilled in demonstration and install which may require the use of basic tools and working at heights.
11. Provide reciprocal cover as directed within Sheltered, Extra Care by intercomming each tenant daily, undertaking regularly visits to check welfare as required and recording/sharing information as necessary.
12. Signpost customers to other agencies to ensure they receive appropriate levels of care and support as necessary.
13. To create new client accounts, respond to customer account queries and liaise with clients or their representatives with regards to low level debt.
14. Proactively market and promote the Lifeline response service, sheltered/extra care housing and Telecare equipment within the community and conducting equipment demonstrations and sign-ups for responsive services
15. Whilst visiting service users, assess the condition of the property and any changing needs to support and maintain their health and well-being.
16. To complete allocated visits to our clients in their homes to undertake an annual review of their personal information, checking the equipment installed and recording all details accurately onto the database
17. To signpost or refer through to appropriate agencies any potential or unmet needs this includes requests for assessments for aids, adaptations or longer-term services
18. To safeguard and promote the wellbeing of adults for whom you have responsibility, or with whom you come into contact with, to include adhering to all specified procedures.
19. Complying with all aspects of the Corporate Health and Safety policy and service specific risk assessments, policies and procedures. Report any incidents / accidents/ hazards and take a proactive approach to health and safety matters in order to protect yourself and others. This includes but not exhaustive: • All aspects of building management in accordance with building services guidelines • Daily van checks to ensure they are road worthy and meet guidelines • Wearing of lone working devices • Regular checks of all equipment that is used to support delivery of the service • Reporting any defects or concerns

Enhanced DBS required

Pay Rate: £13.47 p/hr
Reference : Lifeline Response Officer jobs

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Published at 03-08-2024
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