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We are looking for a Business Support who provide an enabling service to all areas of Newcastle City Council.

The Business Support teams are flexible and responsive. If you are a team player who is enthusiastic and committed to providing an excellent customer focussed service, we would welcome your CV.

You will be working in a reactive team supporting either Children's Social Care, Adult Social Care, Licensing.
You will have excellent communication skills, the ability to deal with challenging situations and work to statutory or regulatory deadlines.
You should have the ability to multitask and deal with changing priorities. It would be an advantage if you have previous experience of working with a case management system.
You should be fully familiar with data protection and the use of MS Office / Office 365.


Main Duties:

1. To take part in identifying and embedding business process improvements.
2. To deal with enquiries, including technical queries about the service in line with our procedures and protocols.
3. To collate and prepare management information as needed.
4. To work with nominated officers responsible for maintenance, repairs and security of designated buildings, giving administrative support as needed.
5. To give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
6. To give interactive WP support to the allocated service using digital, audio or copy typing.
7. To contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service.
8. To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
9. To give a professional and courteous reception service as needed.
10.To account for, reconcile and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations.
11.To promote and implement our equal opportunities policies in all aspects of employment and service delivery.

Pay Rate: £12.59 p/hr
Reference : Business Support Officer jobs

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Published at 03-08-2024
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