Associate, People Service Delivery (Japan) at BNY Mellon / employment-usa.net

This job ad has been posted over 40 days ago...

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Associate, People Service Delivery (Japan)

at BNY Mellon in Japan

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Associate, People Service Delivery to join our People team. This role is located in Japan (Tokyo), hybrid.

In this role, youll make an impact in the following ways:

With limited guidance, implementation and monitoring of assigned activity or processing area (Onboarding, Offboarding, Payroll, Benefits Admin, compensation, Audit & Compliance, regulatory submissions, Invoice Processing and other seasonal / annual activities etc.) As the advanced level client service role undertakes complex or unprecedented assignments. Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end.
Serves as subject matter expertise in People Operations process for Japan and knowledge of other APAC countries would be an added advantage
Monitors workflow at each step, ensures completion and required approvals are in place; identifies roadblocks and follows through to resolution.
Develops reports for more senior professionals and management on process interruptions and inefficiencies. Typically supports higher level staff on a large, complex or risky solution but may directly monitor a small to mid-sized solution, guiding and serving as a resource for peers and lower staff in its correct execution. May require country, region or subject matter expertise to perform role.
As directed, provides analytical support for assigned process or solution. Organize and monitor incoming/outgoing data and the process flow. Follow up with clients to rectify missing or unclear data, signatory authorities, etc. and coach lower level staff on improving adherence to process standards. Significant interaction across all HR COEs, advisors and process areas.
Serve as an escalation point for People Solution Center (HR Contact Centre), providing advice and support on issues which may be more complex or non-routine in nature and which require additional consideration or data gathering before engaging an HR advisor or COE. Determines appropriate response (either on their own or through referral to the next level) and follows through to ensure resolution. Assists with assessing the quality and performance of solutions through analysis and interpretation of relevant data.
Helps management to develop and standardize people solutions, providing relevant analysis of activities and other processes. Provides recommendations for improvement in efficiency, customer satisfaction, etc. Assists in implementation of SOPs, educating contact center staff and other HR stakeholders as required.
Monitors assigned solutions and ensures all processing activities are conducted in compliance with organization standards as well as federal/state/country laws policies and regulations or industry standards. Escalates complex observations to higher level staff. May recommend solutions for corrective actions.
No direct reports; provides guidance to more junior professionals as needed.
This is an Individual contributor role however, People leader experience would be added advantage for any future growth opportunities
Scope is limited to the quality and accurate completion of own work. Contributes to the achievement of team goals.

To be successful in this role, were seeking the following:

Bachelors degree or the equivalent combination of education and experience is required.
5+ years of total work experience with People (HR) Operations preferred
Native speaker of Japanese and business level English
Experience and knowledge in payroll and social insurance administration

At BNY, our culture speaks for itself. Heres a few of our awards:

Americas Most Innovative Companies, Fortune, 2024
Worlds Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN 100% score, 2023-2024
Most Just Companies, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloombergs Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Reference : Associate, People Service Delivery (Japan) jobs

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