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Full-time CRM Business Analyst

at subhc2c in Georgia

Job Title : CRM Business Analyst with Qualtrics XMDiscover product


Job Location : Alpharetta, GA (Georgia local candidates only)

 

Job Description

Serve as the long-term customer relationship manager and product expert to
mature, renew, and expand Qualtrics XMDiscover programs throughout the life of
the partnership

Work with customers to define and document stakeholder s business
requirements, understand key business challenges and develop the customer s
vision into a value-based solution.

Develop and leverage deep Qualtrics product knowledge to drive customer
program maturity, platform adoption, and expansion opportunities.

Build and maintain multi-level client stakeholder relationships to ensure
customer health and to drive expansion within existing accounts as program
needs mature from the delivery of our key offerings.

Provide polished and timely client communication and responsive
follow-through on all issues, actions, and escalations.

Develop and implement Qualtrics XMDiscover XM methodologies across a variety
of use cases and industry verticals

Partner closely with Account Executives to build account plans and strategies
to accelerate growth and XM maturation

Prepare content that educates users on how to fully utilize the platform and
understand what to expect from our product roadmap

Champion customer needs internally and mobilize other Qualtrics resources to
to maximize customer impact

Develop cross-functional initiatives that will improve the overall customer
experience and lead to greater satisfaction and loyalty among our customers

Plan, negotiate, and execute the renewal strategy through informal account
management and formal RFP responses

Monitor Customer Health Metrics and take action to mitigate risk and
capitalize on opportunities

 

Desired qualification

 

Bachelor s degree with 4-8 years of experience in a management consulting,
CX, CS or technical account management role

Track record of success in building customer relationships at multiple levels
of a clients organization

Proven experience leveraging industry best practices, program
operationalization, insight driven suggestions to mature Customer facing
programs

Technical understanding of data integrations

Experience with data analytics & visualizations

Strong communication skills including written, analytical, presentation and
verbal with the ability to effectively develop materials that are appropriate
to the audience and evangelize key concepts and best practices

Ability to collaborate with teams across the organization while also being
able to work independently and as a self-starter

Passion for solving customer challenges coupled with a commitment to customer
experience and satisfaction

Ability to properly explain technical tasks to non-technical stakeholders








Reference : CRM Business Analyst jobs


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Published at 11-05-2024
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