Full-timeCustomer Service Assistant

0 applicants

at Global Brands Group in North Carolina

The Customer Service Assistant is responsible for assisting GBG Business Operations Team in retrieving and processing all material, SO and PO creation requests in a timely, accurate and efficient manner, as well as, monitoring and working closely with their respective business on data integrity.



• Retrieve and process material set up information from Business and ensure accurate entry into SAP. Includes all SAP form creation and submission to TSG Tracker (MRF, BOM, Costing, etc.)

• Manage and facilitate bulk SO/PO entry into SAP.

• Manage and facilitate manual SO entry into SAP.

• Validate and update SO information to ensure timely processing (i.e. bulk depletion, customer SKU management, storage location corrections and adjustments, pricing V.25).

• Work with sales & production team actively to identify any data or system issues on customer commits/orders.

• Initiate credit release reports and work with A/R and Sales to manage credit issues.

• Assist in set up of items in customers’ systems.

• Work order preparation.

• Ensure data integrity in respective systems (SAP/VAS Tracker/IBT/vendor portals, etc.).

• Work with BA team and Allocation team to review and advise on oversold items in an effort to align orders prior to allocation.

• Work with Sales teams/Customers on order issue resolutions (i.e. extensions, errors, inquiries, etc.).



• Bachelor’s degree, preferred.

• Allocation experience, a plus (preferably in the Apparel/Accessories/Footwear Industry).

• Some EDI and ERP Software experience, preferably SAP, a plus.

• Excellent time management skills with an ability to set priorities effectively.

• Excellent verbal/written communication skills.

• Proficiency in Microsoft Office (Word, Excel and Outlook).

• Self-starter with a positive attitude.

• Working knowledge of retail math.

• Detail oriented.

• Ability to foster effective teamwork

• Ability to learn difficult concepts quickly while offering creative solutions to problem solving.

• Ability to multi-task in a fast paced and dynamic environment.



GBG USA Inc is an Equal Opportunity Employer.




Reference : Customer Service Assistant jobs

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