Full-timeDirector of eCommerce - $75,000-$95,000

0 applicants

at International Consulting Services in North Carolina

DESCRIPTION OF DUTIES

Direct a team of 6 to manage assigned pure play e-commerce customers to grow sales. Also, work with other account managers assigned to traditional customer base expanding into e-commerce platforms to ensure best practices are being followed. Collaborate with new product development, marketing, and product content manager to ensure we are staying current with standard practices and procedures.



RESPONSIBILITIES:

•Develop meaningful personal relationships with key contacts at each customer at the management level

•Gain an intimate knowledge of assigned customer requirements and improve connections

•Manage active new customer recruitment, including screening, onboarding and semi-annual reviews to ensure we are maximizing potential for all customers matching sales goals

•Act as liaison to Key Account managers with e-commerce initiatives

•Actively pursue opportunities to improve processes to match customer requirements and requests

•Create collaborative communication to increase programs and sales

•Analyze opportunities for additional product categories

•Engage with Product Content Manager to optimize product content across all brands

•Work with Supply Chain on forecasting and purchasing to ensure appropriate levels of product availability

•Train and develop staff assigned to support your key account(s)

•Resolve elevated issues

•Communicate need for permanent work re-distribution, and coordinate immediate temporary needs for back-up



Regular customer visits to all operational locations: Account Managers, Call center, Repair shop, Logistics, etc.



CANDIDATE REQUIREMENTS

MUST-HAVES

•3 - 5 Years’ Experience in e-commerce customer management

•3 - 5 Years’ Experience managing at least 2 people

•4 Year College Degree or Equivalent Experience



NICE-TO-HAVES

•Experience/relationship with top furniture e-tailer (Wayfair, Amazon,etc.)

•Demonstrated ability to take ownership



MORE INFORMATION

RELOCATION

Full

REPORTS TO

VP, Sales Operations

REMOTE WORK

Remote work not available

TRAVEL

Up to 20% of the time

VISA

Visa sponsorship not supported



Full-time

Mid-Level



PERFORMANCE BONUS

Executive/Board Decision - Company Performance

SIGNING BONUS

No

BENEFITS

Medical Ins.

Dental Ins.

Vision Ins.

Life Ins.

Retirement



Does this opportunity describe you? If so, now, is your time!
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